Readers’ Stories Chapter V

Scenario #1

Now this isn't a new thing but despite the emails sent by the respective owners, this issue is still occurring today. And the issue is none other than taking pictures from other e-shops to put in your own as you're selling the same items. Now this is something that sorta kinda creates a tension between the e-shops. After all, e-shop owners start their own to be different, no?

*****

I understand that not everyone has a camera and all that and I also hope that instead of "stealing" pictures and cropping off the e-shop name, perhaps you could ask permission first? Cuz these babes really spend hours just trying to capture the best angle of the item. I even heard some people spend up to 6 hours for photoshoot!

On a similar note, not only are there infringement on the photos, there are also infringement in terms of the layout of the e-shop blog. Almost identical layout and description were found. While there are no copyright and such when it comes to e-shops, I supposed it's a good thing to try to be different?

Scenario #2

E-shop owners have their own policies when it comes to reservations. Some allow it. Some disallow it. Some allow for extension when given reasons. Such is the case of customer A. Customer A made a reservation for an item with e-shop B. Customer A asked for an extension for reservation due to personal reasons. When the time was up, customer A wanted to collect the item only to find that the item has been released. Customer is disappointed as the item is no longer found in other e-shops

*****

I'm not sure why or what happened in this case. I suppose there was some miscommunication? It is best to follow up with the customer and vice versa with regards to any reservations for an extended period of time. or perhaps, it would be safer in a sense to have a small deposit paid for the item in such events?

Scenario #3

Customer X ordered an item and was to receive the item by post. When she checked the tracking number she found out that the item was sent to a different person with a different address. Customer X then went to contact the e-shop owner about this matter in hopes of solving the issue. But alas, there were no replies. Thankfully the people from the post office were very helpful and managed to trace it back for her

*****

I understand that sometimes we make errors when it comes to copying and transferring addresses for postage. This is usually unlikely but it's best to double and triple check as customers have paid for the item. Besides that, the whole issue here is more towards the service that the customer is receiving, that it does not end when the money is paid. Post-purchase service plays an important role as well!

Scenario #4

This one is something we frequently hear about. It has to do with pre-order blogs where there are incidences that the actual item does not reflect what was displayed i.e. colour, size, design. The material is also found to be different. And the worst case scenario occurs when the e-shop owner receives the payment but fails to deliver the items but is still running the business. Despite the many emails, they go unreplied and unheard of

*****

I'm not in the place to judge and I am sure there are many who are doing honest pre-order business out there. But this issue seems to be on that keeps recurring, no? I suggest customers obtain the contact number of the e-shop owner and also to ensure it is a working number. As for those who didn't manage to get the contact number, perhaps the customers with similar experiences can offer a helping hand with regards to solving this matter?

What say you?

XOXO,

Your sister in shopping